To be a Vale owner starts with with an interview. Unlike buying a production moulded frame from your local bike shop, we involve you in the design process from the very beginning. We will speak with you to understand what your needs are, and what you want to get out of a bike. We can discuss your current bike and what you like, and what you might want to change. We work with you to understand your physicality which will help us to design you a frame that would best suit you. We discuss select finishing touches including paint and componentry choices. We can organise a face-to-face interview in Mona Vale, Australia, or by phone or Skype.

Based on your initial interview, we design the bike and produce a CAD drawing. We list out any selected options for your confirmation. You are asked to "sign-off" the bike design and lock in the build. To start the build process requires a 50% deposit on the agreed final balance. We then confirm the planned completion date for your new Vale build.

Your bike enters into our production process. Your bike frame is handbuilt with love. This starts with the carbon build, then comes paint. If you have selected component options, we will organise to fit the components. Otherwise, the bike can be finished by your favourite bike technician. You can take delivery in our factory, or we can organise to courier the bike to you.

Vale is a word derived from Latin and Old English meaning "Valley". Our take on Vale is that it's the feeling of absolute exhilaration you get riding downhill fast. Our symbol is the Peregrine Falcon which is the world's fastest animal, capable of reaching speeds of over 320km/h when diving for prey. The falcon is fast and free, just like you on a Vale. We trust that your Vale will be an heirloom purchase. You should be riding it for many years to come.