FAQ's

Find answers to Frequently Asked Questions!

The Ordering process is explained on our Ordering page.

Vale does not sell via bike shops. We offer a direct service to customers.

It depends. If your order has been signed off and your bike has entered carbon production, this aspect is not able to be changed. However if it has not entered production, we can discuss minor changes to the design. This will incur a change fee due to the additional work required to make the design changes. It is preferred that once sign-off is made, this is your final decision.

We will guide you through the paint design process. We have years of experience delivering concours quality paint jobs. In fact in our Carbon Bike Doctor business (Australia's leading carbon fibre repairer), they became so popular that we had to stop painting bikes. Painting old bikes is more tricky and relies on a lot of surface preparation and inclusion of detailing to create a new scheme or match existing paint. At Vale, we have the luxury of a blank canvas. Nethertheless, we have certain design styles that we prefer. We can help guide you in the choice of paint designs to make your bike look great. Our signature paint style exposes multiple parts of the bike as raw carbon (with an appropriate UV protective clear coat) juxtaposed with parts of the bike painted. Logos are featured in raw carbon fibre, which highlights the properties of this unique material. Other customisation options include adding additional feature logos, or even your name in paint. We use DNA Paints for our paintwork. These paints are Australian made to suit our harsh sun, and there are many styles of paint to choose from. Although we prefer to use our own paint schemes, if you decide to have full custom paintwork, there will be an additional cost for the design and painting aspects.

Vale primarily do not pre-stock frames and build frames to order. However from time to time we may have a frame available which will be advertised on the website.

No. Vale Bikes runs a "first in, first out" process. This ensures that it is fair to everyone.
Yes, this is possible. Bike fitters can help to design and fit you to a specific position. This can be transferred onto a Vale.

We will work with you to discuss your options for your components.

As part of the ordering process we will interview you to understand your cycling needs and your physicality. You can also make use of a 3rd party bike fitter to help design a position, or we can also transfer positioning from your old bike.
You can supply your own components for the bike build. We will work with you to confirm the requirements for your ordering to ensure compatibility with the bike.

We make the bike through a combination of art and science. We believe that bikes should be first and foremost expressions of individuality expressed as art forms. However they must be functional and this translates into the design and build of the bike. The bike is built using proprietary carbon composites techniques and processes.

The cost of the bike depends on multiple factors, and will be discussed with you on initial enquiry. Vale bikes come standard with frame, seat post, headset, stem and handlebars. Paintwork and finishing can affect the final price. Any componentry will be at additional cost and will depend on your selection.

Shipping can be arranged by a courier service. We have been sending bikes by courier for years. If the bike is properly packed for transit, it will arrive safely and undamaged.

The interview process will start with finding out what drives you as a person and cyclist. What you are looking to achieve, and what your preferences are and delve into your riding and bike ownership experiences. We will then work to understand your physicality so that we can design you the best bike. We will explain any custom options and guide your paint preferences.

Our co-founder Tristan Tucker's real world composites commenced building high performance carbon fibre yachts including Grand Prix Maxi (Alfa Romeo, Morning Glory, Wild Oats, Leopard III) & Americas Cup yachts at McConaghy Boats in Australia, then Volvo Ocean Race yachts (Errickson Race team) in Sweeden, followed by helping to establish a sailing school for Oman Sail. Tristan then moved back to Australia to work on Carbon Hang Glider component development at Composite Creations. A lifelong cyclist, Tristan's goal was to build bikes, and he took on the challenge of working for Teschner Bikes to develop handmade Carbon Road Bikes . Tristan left Teschner in 2011 to co-found Carbon Bike Doctor, helping thousands of everyday cyclists, bike shops and insurance companies to get bikes safely back on the road. Tristan co-founded Vale Bikes in 2016 to continue his dream to bring to market the world's best handmade bike.

The design process follows the Interview process. We take the information provided by you at interview, then use our techniques to design a bike for you. This will include creation of a CAD drawing and paint scheme layout. We will list any componentry that will be added to the bike.
We have a wait list which is our current production timeline. We operate on a "first in" "first out" basis for the development of bikes in our production queue. We can advise expected wait times at the interview stage.

Anim pariatur cliche reprehenderit, enim eiusmod high life accusamus terry richardson ad squid. 3 wolf moon officia aute, non cupidatat skateboard dolor brunch. Food truck quinoa nesciunt laborum eiusmod. Brunch 3 wolf moon tempor, sunt aliqua put a bird on it squid single-origin coffee nulla assumenda shoreditch et. Nihil anim keffiyeh helvetica, craft beer labore wes anderson cred nesciunt sapiente ea proident. Ad vegan excepteur butcher vice lomo. Leggings occaecat craft beer farm-to-table, raw denim aesthetic synth nesciunt you probably haven't heard of them accusamus labore sustainable VHS.

Vale and Carbon Bike Doctor are "sister" businesses run under the same company structure "Carbon Bike Development Pty Ltd". We share the same facility and workshop. Carbon Bike Doctor is an independent bike repair service, while at Vale, we are focused on building our own brand of bikes. The two businesses co-exist happily with each other.  Sometimes accidents are unavoidable. If the worst happens, we have the knowledge and skills to safely repair your bike.

Vale Bikes are an official ENVE custom builder. We use the best ENVE carbon fibre to hand craft a Vale bike. This includes ENVE carbon fibre tubing & forks. As part of Vale's default inclusions, we supply ENVE handlebars, seatpost and stem.

Yes, this is possible. Bike fitters can help to design and fit you to a specific position. This can be transferred onto a Vale.

We make the bike through a combination of art and science. We believe that bikes should be first and foremost expressions of individuality expressed as art forms. However they must be functional and this translates into the design and build of the bike. The bike is built using proprietary carbon composites techniques and processes.

Shipping can be arranged by a courier service. We have been sending bikes by courier for years. If the bike is properly packed for transit, it will arrive safely and undamaged.

Our co-founder Tristan Tucker's real world composites commenced building high performance carbon fibre yachts including Grand Prix Maxi (Alfa Romeo, Morning Glory, Wild Oats, Leopard III) & Americas Cup yachts at McConaghy Boats in Australia, then Volvo Ocean Race yachts (Errickson Race team) in Sweeden, followed by helping to establish a sailing school for Oman Sail. Tristan then moved back to Australia to work on Carbon Hang Glider component development at Composite Creations. A lifelong cyclist, Tristan's goal was to build bikes, and he took on the challenge of working for Teschner Bikes to develop handmade Carbon Road Bikes . Tristan left Teschner in 2011 to co-found Carbon Bike Doctor, helping thousands of everyday cyclists, bike shops and insurance companies to get bikes safely back on the road. Tristan co-founded Vale Bikes in 2016 to continue his dream to bring to market the world's best handmade bike.

We have a wait list which is our current production timeline. We operate on a "first in" "first out" basis for the development of bikes in our production queue. We can advise expected wait times at the interview stage.

Anim pariatur cliche reprehenderit, enim eiusmod high life accusamus terry richardson ad squid. 3 wolf moon officia aute, non cupidatat skateboard dolor brunch. Food truck quinoa nesciunt laborum eiusmod. Brunch 3 wolf moon tempor, sunt aliqua put a bird on it squid single-origin coffee nulla assumenda shoreditch et. Nihil anim keffiyeh helvetica, craft beer labore wes anderson cred nesciunt sapiente ea proident. Ad vegan excepteur butcher vice lomo. Leggings occaecat craft beer farm-to-table, raw denim aesthetic synth nesciunt you probably haven't heard of them accusamus labore sustainable VHS.

Vale and Carbon Bike Doctor are "sister" businesses run under the same company structure "Carbon Bike Development Pty Ltd". We share the same facility and workshop. Carbon Bike Doctor is an independent bike repair service, while at Vale, we are focused on building our own brand of bikes. The two businesses co-exist happily with each other.  Sometimes accidents are unavoidable. If the worst happens, we have the knowledge and skills to safely repair your bike.

The Ordering process is explained on our Ordering page.

Vale does not sell via bike shops. We offer a direct service to customers.

It depends. If your order has been signed off and your bike has entered carbon production, this aspect is not able to be changed. However if it has not entered production, we can discuss minor changes to the design. This will incur a change fee due to the additional work required to make the design changes. It is preferred that once sign-off is made, this is your final decision.

Vale primarily do not pre-stock frames and build frames to order. However from time to time we may have a frame available which will be advertised on the website.

No. Vale Bikes runs a "first in, first out" process. This ensures that it is fair to everyone.
Yes, this is possible. Bike fitters can help to design and fit you to a specific position. This can be transferred onto a Vale.

We will work with you to discuss your options for your components.

As part of the ordering process we will interview you to understand your cycling needs and your physicality. You can also make use of a 3rd party bike fitter to help design a position, or we can also transfer positioning from your old bike.
You can supply your own components for the bike build. We will work with you to confirm the requirements for your ordering to ensure compatibility with the bike.
The cost of the bike depends on multiple factors, and will be discussed with you on initial enquiry. Vale bikes come standard with frame, seat post, headset, stem and handlebars. Paintwork and finishing can affect the final price. Any componentry will be at additional cost and will depend on your selection.

Shipping can be arranged by a courier service. We have been sending bikes by courier for years. If the bike is properly packed for transit, it will arrive safely and undamaged.

The interview process will start with finding out what drives you as a person and cyclist. What you are looking to achieve, and what your preferences are and delve into your riding and bike ownership experiences. We will then work to understand your physicality so that we can design you the best bike. We will explain any custom options and guide your paint preferences.

Our co-founder Tristan Tucker's real world composites commenced building high performance carbon fibre yachts including Grand Prix Maxi (Alfa Romeo, Morning Glory, Wild Oats, Leopard III) & Americas Cup yachts at McConaghy Boats in Australia, then Volvo Ocean Race yachts (Errickson Race team) in Sweeden, followed by helping to establish a sailing school for Oman Sail. Tristan then moved back to Australia to work on Carbon Hang Glider component development at Composite Creations. A lifelong cyclist, Tristan's goal was to build bikes, and he took on the challenge of working for Teschner Bikes to develop handmade Carbon Road Bikes . Tristan left Teschner in 2011 to co-found Carbon Bike Doctor, helping thousands of everyday cyclists, bike shops and insurance companies to get bikes safely back on the road. Tristan co-founded Vale Bikes in 2016 to continue his dream to bring to market the world's best handmade bike.

The design process follows the Interview process. We take the information provided by you at interview, then use our techniques to design a bike for you. This will include creation of a CAD drawing and paint scheme layout. We will list any componentry that will be added to the bike.
We have a wait list which is our current production timeline. We operate on a "first in" "first out" basis for the development of bikes in our production queue. We can advise expected wait times at the interview stage.
It depends. If your order has been signed off and your bike has entered carbon production, this aspect is not able to be changed. However if it has not entered production, we can discuss minor changes to the design. This will incur a change fee due to the additional work required to make the design changes. It is preferred that once sign-off is made, this is your final decision.

We will guide you through the paint design process. We have years of experience delivering concours quality paint jobs. In fact in our Carbon Bike Doctor business (Australia's leading carbon fibre repairer), they became so popular that we had to stop painting bikes. Painting old bikes is more tricky and relies on a lot of surface preparation and inclusion of detailing to create a new scheme or match existing paint. At Vale, we have the luxury of a blank canvas. Nethertheless, we have certain design styles that we prefer. We can help guide you in the choice of paint designs to make your bike look great. Our signature paint style exposes multiple parts of the bike as raw carbon (with an appropriate UV protective clear coat) juxtaposed with parts of the bike painted. Logos are featured in raw carbon fibre, which highlights the properties of this unique material. Other customisation options include adding additional feature logos, or even your name in paint. We use DNA Paints for our paintwork. These paints are Australian made to suit our harsh sun, and there are many styles of paint to choose from. Although we prefer to use our own paint schemes, if you decide to have full custom paintwork, there will be an additional cost for the design and painting aspects.

Yes, this is possible. Bike fitters can help to design and fit you to a specific position. This can be transferred onto a Vale.

We will work with you to discuss your options for your components.

As part of the ordering process we will interview you to understand your cycling needs and your physicality. You can also make use of a 3rd party bike fitter to help design a position, or we can also transfer positioning from your old bike.
The interview process will start with finding out what drives you as a person and cyclist. What you are looking to achieve, and what your preferences are and delve into your riding and bike ownership experiences. We will then work to understand your physicality so that we can design you the best bike. We will explain any custom options and guide your paint preferences.

Our co-founder Tristan Tucker's real world composites commenced building high performance carbon fibre yachts including Grand Prix Maxi (Alfa Romeo, Morning Glory, Wild Oats, Leopard III) & Americas Cup yachts at McConaghy Boats in Australia, then Volvo Ocean Race yachts (Errickson Race team) in Sweeden, followed by helping to establish a sailing school for Oman Sail. Tristan then moved back to Australia to work on Carbon Hang Glider component development at Composite Creations. A lifelong cyclist, Tristan's goal was to build bikes, and he took on the challenge of working for Teschner Bikes to develop handmade Carbon Road Bikes . Tristan left Teschner in 2011 to co-found Carbon Bike Doctor, helping thousands of everyday cyclists, bike shops and insurance companies to get bikes safely back on the road. Tristan co-founded Vale Bikes in 2016 to continue his dream to bring to market the world's best handmade bike.

The design process follows the Interview process. We take the information provided by you at interview, then use our techniques to design a bike for you. This will include creation of a CAD drawing and paint scheme layout. We will list any componentry that will be added to the bike.
We have a wait list which is our current production timeline. We operate on a "first in" "first out" basis for the development of bikes in our production queue. We can advise expected wait times at the interview stage.
No. Vale Bikes runs a "first in, first out" process. This ensures that it is fair to everyone.
You can supply your own components for the bike build. We will work with you to confirm the requirements for your ordering to ensure compatibility with the bike.

We make the bike through a combination of art and science. We believe that bikes should be first and foremost expressions of individuality expressed as art forms. However they must be functional and this translates into the design and build of the bike. The bike is built using proprietary carbon composites techniques and processes.

Our co-founder Tristan Tucker's real world composites commenced building high performance carbon fibre yachts including Grand Prix Maxi (Alfa Romeo, Morning Glory, Wild Oats, Leopard III) & Americas Cup yachts at McConaghy Boats in Australia, then Volvo Ocean Race yachts (Errickson Race team) in Sweeden, followed by helping to establish a sailing school for Oman Sail. Tristan then moved back to Australia to work on Carbon Hang Glider component development at Composite Creations. A lifelong cyclist, Tristan's goal was to build bikes, and he took on the challenge of working for Teschner Bikes to develop handmade Carbon Road Bikes . Tristan left Teschner in 2011 to co-found Carbon Bike Doctor, helping thousands of everyday cyclists, bike shops and insurance companies to get bikes safely back on the road. Tristan co-founded Vale Bikes in 2016 to continue his dream to bring to market the world's best handmade bike.

We have a wait list which is our current production timeline. We operate on a "first in" "first out" basis for the development of bikes in our production queue. We can advise expected wait times at the interview stage.

 

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Vale carbon road bikes are handmade in Australia by specialist framebuilder Tristan Tucker. Our bikes are designed and built to exacting standards to deliver solid performance, handling and ride quality. Contact us today to learn more.

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